Our products ship from China (or, for some items, from our suppliers’ warehouses in Europe and the US). We deliver to: France and other European Union countries, United States. Here are the usual delivery times, from order to delivery.
| Destination | Delivery time | Shipping cost |
|---|---|---|
| France | 8–15 business days | Calculated at checkout |
| Other EU countries | 8–18 business days | Calculated at checkout |
| United States | 7–14 business days | Calculated at checkout |
Estimated times from the order, including 1–2 business days of processing.
What makes up the delivery time?
- Processing: 1–2 business days to place the order with the supplier.
- Packing: usually 1–3 business days at the supplier.
- Transport and customs clearance: most of the delivery time.
Delivery can take longer around Chinese holidays (especially Chinese New Year, between late January and February) and during peak periods.
Shipping costs
Shipping costs depend on your country and are shown in the cart, before payment. An order with several products may arrive in several parcels, each with its own tracking number.
Taxes and customs
European Union. Import VAT is collected when you pay (Import One-Stop Shop, IOSS) and customs duties are included in our prices: you have nothing to pay the courier. If a carrier still asks you for money, don’t pay and contact us.
United States. We ship Delivered Duty Paid (DDP): customs duties are included in our prices and paid by us. Since August 29, 2025, all imports into the US are subject to duties, whatever their value.
Late delivery
If we can’t ship within the stated time, we’ll email you a revised date and the option to cancel your order for a full refund. For customers in the European Union: if your order isn’t delivered within the stated time, you can ask us to deliver within a reasonable additional period and, failing that, cancel the contract; you are then refunded within 14 days.
Parcel lost or damaged
- Please give a complete address and a phone number where you can be reached: the carrier may call you.
- If the parcel is visibly damaged on delivery, tell the courier if possible, take photos and contact us: we will replace or refund the product.
- If your parcel hasn’t arrived 10 days after the end of the stated delivery time, contact us: we open an investigation with the carrier and offer you a reshipment or a refund.
Risk of loss or damage passes to you when you (or a person you designate) take physical possession of the parcel.