Can’t find your answer? Ask our assistant on the Help center page or contact us.
Ordering
Where do your products come from?
From suppliers in China: CJ Dropshipping, selected AliExpress sellers and, for custom orders, wholesalers and factories on 1688. See our suppliers.
Which countries do you ship to?
We ship to: France and other European Union countries, United States.
Do I need an account to order?
No, but an account makes it easier to find your orders and addresses.
Can I change or cancel my order?
Yes, as long as it hasn’t been placed with the supplier (usually within the first few hours). After that, you can withdraw on delivery.
Prices and payment
Which currency are prices in?
Prices are shown in euros (taxes included) in Europe and in US dollars elsewhere, based on your location. You can switch currency at any time at the top of the page; you pay in the currency shown, with no conversion fee from us.
Which payment methods do you accept?
We accept credit card, PayPal, Apple Pay and Google Pay.
Is payment secure?
Yes: it is handled by our payment providers, with strong customer authentication from your bank where required. We never see or store your card details.
Shipping, taxes and customs
How long is delivery?
Usually 8–15 business days in Europe and 7–14 business days in North America. Details by destination on our Shipping and delivery page.
Will I pay taxes or customs fees?
Europe: VAT and duties included, nothing to pay on delivery. United States: duties included, nothing to pay on delivery.
My order is arriving in several parcels. Is that normal?
Yes, when products come from different suppliers or warehouses. Each parcel has its own tracking number.
My tracking hasn’t updated for several days.
That’s common during international transport and customs clearance. If nothing changes 10 days after the end of the stated delivery time, contact us.
Withdrawal, returns and refunds
How do I withdraw?
From our Withdrawal page (“Withdraw from contract here” button), within 14 days of delivery.
My product arrived damaged.
Send us photos with your order number: we’ll offer a replacement or a refund at no cost to you. See Returns and refunds.
How soon will I be refunded?
No later than 14 days after you withdraw (possibly after we receive the product or proof that you sent it), to your original payment method.
Custom orders and resellers
Can you buy on 1688 for me?
Yes. Send us the link from our Custom order page: free quote within 48 business hours.
How do I become a reseller?
Fill in the form on our Become a reseller page. The programme is open worldwide, including Africa.